Zendesk is a complete support suite built for large teams, and its Knowledge Builder drafts help articles from your past tickets. Ellie Desk is built for founders and small teams: Ellie writes your help centre from your product, checks each customer's account and the errors they hit before she replies, and hands your team an investigated brief when a person is needed.
Zendesk learns from past tickets. Ellie knows your product, checks the customer's account and errors, and hands over the evidence.
No card needed. Your trial includes Support, three products and your whole team.
you want support that checks the customer's account and errors before replying and hands your team the evidence, you're a founder or a small team who wants support running in one sitting rather than as a project, you want answers based on your product rather than on tickets you haven't received yet, or you run several products and want one inbox and one price.
you have a large support team with the routing, reporting and channel needs an enterprise suite is built for, or your team already depends on years of Zendesk macros, views and reports. Ellie Desk covers email and website chat today and is sized for smaller teams.
Zendesk details from zendesk.com, checked 3 November 2026. Spotted something out of date? Tell us and we'll fix it.
When a customer writes in, Ellie looks at what a good support person would: their plan and billing in Stripe, what they did just before in PostHog, and, when they report a problem, the errors they hit in Sentry and your logs. She answers knowing all of that. When a person needs to step in, they get an investigated brief: who it is, what's wrong, the evidence, what Ellie told them and a reply ready to send. Customers never see your stack traces.
Zendesk's Knowledge Builder drafts help articles from your past tickets, which helps once customers have asked. Ellie writes from your product itself: your website, your current help centre and, once you connect it, your code. A feature you shipped this morning can be documented before anyone writes in, and every answer links to the articles it came from.
As of November 2026, Zendesk charges from $55 per agent and bills AI resolutions beyond a small included allowance at about $1.50 to $2.00 each. Ellie Desk has no per-agent fee and counts conversations against a monthly allowance. At the limit Ellie keeps drafting for your team, and you're never charged automatically.
Running a help centre per product on Zendesk means a higher plan. On Ellie Desk, any paid plan can add products at $29 a month apiece, each with its own help centre, website chat and support address, all sharing one inbox.
Like for like: three products, two people answering, about 300 AI-answered conversations a month. List prices as of November 2026, excluding tax.
Starter with two extra products ($29 each) plus the Support add-on, billed yearly ($216 billed monthly): three products, email and website chat, and enough seats and Ellie conversations for this example. No seat fee and no charge per answer.
2 agents from $55 ($110) plus roughly 280 to 290 AI resolutions beyond the included allowance at about $1.50 to $2.00 each ($420 to $580), as of November 2026. A help centre per product needs a higher plan.
Resolution prices vary by plan and volume; check Zendesk's own page for your numbers.
Start alongside Zendesk rather than instead of it. Give Ellie your website and your help centre's address: she imports your articles as drafts and writes the rest from your product. When you're ready, forward your support email and swap in the website chat.
For a founder or a small team on email and website chat, yes: shared inbox, AI agent, help centre, handover rules, saved replies, labels, working hours and spam filtering. For a large team that needs many channels and deep workforce tooling, Zendesk is still the better fit.
Yes, from its public web address. Every article comes across as a draft, so nothing you've written is lost. There's no direct Zendesk connection, so past tickets stay in Zendesk.
A conversation counts once in a month if Ellie replied to your customer at least once, however long it runs. Spam, drafts and notes for your team, and conversations handed to a person before Ellie replied don't count. At your plan's limit Ellie keeps drafting for your team and stops replying to customers until next month. You're never charged automatically; top up or move up a plan if you want.
Start free for 14 days. Support, three products and your whole team included. No card.
Start free for 14 days