Your product
Docs written from your code
Ellie writes your help centre from your website and code, with real screenshots, and rewrites the affected articles when you ship. Her answers are only ever as old as your last release.
AI help desk for software teams
Ellie answers from docs she writes from your code, checks the customer's account and the errors they hit before she replies, and when your team needs to step in, she hands over the whole story.
No card needed. Your trial includes Support, three products and your whole team.
What Ellie found
Our bug, not theirs. Refund drafted for your approval.
Before she replies
Good support starts with three questions: how does the product work, who is this customer, and did something break for them? Ellie answers all three before she writes a word.
Your product
Ellie writes your help centre from your website and code, with real screenshots, and rewrites the affected articles when you ship. Her answers are only ever as old as your last release.
Your customer
Plan, billing, seats and what they did just before writing in, from Stripe, PostHog and your own app. Only for customers your app has signed, so nobody can talk their way into someone else's account.
What broke
When a customer reports a problem, Ellie checks their errors in Sentry and your logs around the time they describe, and finds where in your code it came from.
Handover
Refunds, bugs and anything Ellie can't answer go to a person. She asks enough to understand the issue first, checks the account and the errors, then hands over so nobody has to ask the customer again or go digging.
What a person usually gets
priya@northwind.io
hi, export is broken again?? I need this for my board meeting tomorrow
Who are they? What plan? Which export? Time to go and look.
What Ellie hands over
Suggested reply ready
When something breaks
Ellie recognises a problem report and asks what she needs to pin it down.
She checks that customer's errors and logs around the time they describe.
Every customer who hit the same error is linked to one known issue, raised to GitHub with the evidence attached.
When the fix ships and the errors stop, Ellie drafts a "this is fixed" reply to everyone affected, in their language.
Answers that can't go stale
Most support bots answer from articles a person keeps up to date. Ship a change, forget one article, and the bot confidently tells customers the old way. Ellie starts from the other end.
For founders with more than one product
Most help desks charge per seat, per site and per AI answer, so three side projects cost you three times. On Ellie, every product gets its own help centre, chat and support address, and you answer them all from one inbox.
Three products, two people, 300 AI-answered conversations a month
Public list prices, November 2026, billed yearly where offered. Your numbers will vary; the shape won't.
How it works
StripePostHogSentryBetter StackGitHubYour own API
Paste your websites, or connect your code. Ellie writes a help centre for each product, or imports the one you already have.
Forward your support address to Ellie and paste one line on your site for chat. Customers keep writing to the address they know.
Stripe, PostHog, Sentry and your logs, read-only and per product. Ellie checks how she'll match your customers before she uses them.
Ask Ellie real customer questions before anyone else does. Go live when her answers are right.
Built for a real support team
Your greeting, your colour, the sites it may appear on. A live preview while you edit.
Add two DNS records and replies come from support@yourcompany.com, signed so inboxes trust them.
Your server signs who the customer is. Ellie only uses signed details for account answers, so nobody can type their way into someone else's.
Customers write in theirs. Your team reads and replies in yours, and the customer gets it back in their language.
Pricing
Help centres on every plan, with support as an add-on to any paid plan. No per-seat fees and no per-resolution bill: we count conversations, and we never charge you automatically for going over.
Try a help centre
No support inbox
Start freeFounders with a few products
+ Support $59/mo
billed yearly
Start trialSmall teams
+ Support $99/mo
billed yearly
Start trialBusy support
+ Support $199/mo
billed yearly
Start trialPrices in USD, excluding tax.
Compare
| Ellie | Intercom Fin | Zendesk | Help Scout | Productlane | |
|---|---|---|---|---|---|
| Where AI answers come from | A help centre Ellie writes from your product | Articles you write | Articles you write, or drafts from past tickets | Articles you write | Your docs, code and tickets |
| Checks the customer's errors before replying | Yes, Sentry and your logs | Not built in | Not built in | Not built in | Not built in |
| What your team gets at handover | An investigated brief: who, plan, errors, suggested reply | Conversation history and a summary | Conversation history and a summary | Conversation history | Conversation history |
| Answers updated when you ship | Yes, on every release | When someone edits the article | When someone edits the article | When someone edits the article | Yes, from commits |
| Screenshots kept current | Yes, captured from your app | No | No | No | No |
| Several products on the entry plan | +$29 a month each | Expert tier only | Higher plans only | +$10 per inbox, +$20 per Docs site | Scale plan only |
| Per-seat fee | None | From $29 per seat | From $55 per agent | From $25 per user | $29 per user |
| AI answers | Included, never billed automatically | $0.99 per outcome | About $1.50 to $2.00 per resolution | $0.75 per resolution | $0.79 per resolution after the allowance |
From each vendor's public pricing and product pages, November 2026. Check them before you decide; prices change.
A conversation where Ellie replied to your customer at least once that month. It counts once, however long it runs. Spam, drafts and notes for your team, and conversations handed to a person before Ellie replied don't count.
Ellie keeps drafting for your team but stops replying to customers until next month, and the chat offers to connect them with a person. You're never charged automatically. Add 500 more for $29 or move up a plan if you want.
Only what you connect, read-only, and only for the product it belongs to. She looks up a customer only when your app has signed who they are or they wrote from a verified email, and you can disconnect any tool at any time.
No. Error details, logs and stack traces stay with your team. You choose whether Ellie may tell a customer "this looks like a problem on our side" when the evidence is clear; it's off until you turn it on.
No. Start with your website and Ellie writes one, or give her the address of the one you have now and she imports it. Connect your code later and she keeps it current as you ship.
Yes. Forward your support address to Ellie. Customers keep writing to it, and once you add two DNS records, replies come from it too.
Email and a chat on your website or app today. WhatsApp, Slack, Instagram, SMS and Teams are on the way; tell us which you need from the channel picker.
She answers only from your published help centre and shows which articles she used. When she isn't sure enough, by the threshold you set, she drafts for your team or hands over instead of guessing.
No. Ellie Desk is for customer support teams and lives with Ellie Docs in one workspace. The Ellie assistant for your own Gmail or Outlook inbox carries on as it is.
Start free for 14 days. Support, three products and your whole team included.
Start free for 14 daysOnly need a help centre? See Ellie Docs